Smart guidance and support
DOST
Remote troubleshooting and guided support for field teams
DOST helps technicians, operators, and experts work together through live remote assistance, visual troubleshooting, guided workflows, evidence capture, and reusable knowledge for maintenance, inspection, service, and operations teams.
- AI smart glasses assistance
- smart guidance
- AR maintenance
Smart guidance and supportResolve faster
Connect field teams with experts the moment an issue occurs.
Guide technicians
Deliver step-by-step troubleshooting and SOP guidance.
Capture evidence
Record photos, notes, observations, and expert inputs.
Reuse knowledge
Convert repeated issues into reusable guidance content.
Overview
DOST helps enterprises move expert knowledge closer to the point of work through live remote assistance, visual troubleshooting, and step-by-step guidance. Field teams resolve issues faster, capture what they did, and turn repeated problems into reusable guidance for maintenance, inspection, service, and operations.
Guidance and support built for field execution
DOST connects technicians with experts, guides them through the fix, captures what happened, and turns it into reusable knowledge across your maintenance and service teams.
Remote Expert Assistance
Connect technicians with experts for live troubleshooting, inspection, and support.
View remote supportVisual Troubleshooting
Use video, images, annotations, and shared context to diagnose issues faster.
View troubleshootingStep-by-Step Guidance
Guide users through maintenance, repair, inspection, and SOP workflows.
View guided workflowsEvidence Capture
Capture issue details, photos, actions taken, comments, and completion proof.
View evidence captureKnowledge Reuse
Convert repeated support cases into reusable guidance and training references.
View knowledge reuseEnterprise Deployment
Deploy across maintenance, service, inspection, operations, and training teams.
View deploymentOperational outcomes
- Reduce dependency on expert travel
- Improve first-time issue resolution
- Reduce repeated troubleshooting mistakes
- Capture field knowledge before it is lost
- Improve technician confidence
- Create better visibility for managers and reviewers
Use cases
- Remote troubleshooting
- Maintenance support
- Service guidance
- Machine breakdown support
- Field inspection
- Expert assistance
- SOP guidance
- Evidence capture
- Technician support
Explore related solutions
Frequently asked questions
What is DOST?
DOST is Aatral's remote assistance and field guidance product for live troubleshooting, visual support, step-by-step SOP guidance, evidence capture, and reusable knowledge across maintenance, inspection, service, and operations teams.
How does DOST help resolve field issues faster?
DOST connects technicians with remote experts in real time and uses video, images, and annotations for visual troubleshooting, so issues can be diagnosed and resolved without waiting for an expert to travel to site.
Can DOST capture what was done during a support session?
Yes. DOST can capture issue details, photos, actions taken, comments, and completion proof, creating an evidence trail that managers and reviewers can refer to later.
Which teams is DOST suited for?
DOST is suited for maintenance, service, inspection, operations, and training teams that need remote expert support, guided execution, and reusable troubleshooting knowledge across sites.
What does Aatral build?
Aatral builds enterprise XR, VR, AR, AI, simulators, safety training, experience centers, inspection, and smart-guidance solutions that help teams train, inspect, troubleshoot, validate, and make better operational decisions.
Which industries does Aatral serve?
Aatral serves enterprise teams across defence and aerospace, manufacturing, energy and process industries, automotive, infrastructure, power and utilities, and heavy industry.
Where is Aatral headquartered?
Aatral is headquartered in Chennai, Tamil Nadu, India, and works with enterprise clients that need immersive and AI-assisted operational solutions.
See DOST in action
Book a demo with the Aatral team, or talk to us about your requirement.